FAQ

How are customs and taxes issues handled?
 

Customs and import duties including any taxes, tariffs or item seized, are the sole responsibility of the customer. Items shipped from our warehouse and other international warehouses are not subject to export taxes.

Our common Airmail delivery service does not have an invoice in the package, however, express shipping methods such as TOLL Express, DHL or TNT orders must be sent out with an invoice for customs clearance.

 

 

What is the extra remote fee?
 

In some cases, extra remote fee would be charged by the shipping company and we could only get the exact amount of it after the freight forwarder received the goods.That means we have no control of it to charge it before you check out.  And the carrier will ship this item only after we received your payment.

Regarding this matter, you can also change the address and we will contact the shipping company see if they will charge the extra fee again.

 

 

What is Prepaid Custom Tax Service?
 

In some cases, there will be VAT or other taxes, customs duties or fees levied by your destination country. Please know that additional charges for taxes or customs clearance must be borne by the recipient, we have no control over these charges and cannot predict what they may be. Customs and taxation policies vary widely from country to country. Please contact your local customs office for further information.

With the Pre-paid Custom Tax Service, we will help you handle the custom tax issue beforehand so that your parcel won't be held up by your local custom and you don't need to pay the tax again, normally there won't be additional steps for clearance. You can select this service or not according to your own willingness, but please kindly note that the Extra Service fee (both Prepaid Custom Tax Service and Additional Warranty Service) is irreversible and cannot be canceled or refunded under any circumstances.

 

I haven’t received my package 20 business days after shipment.
Most likely your package is delayed due to an unforeseen situation. Please wait a 2-3 more business days. If the package still doesn’t arrive then please contact us. If your package has a tracking number then please check your country’s postal service website for the latest information.

 

What is the RMA & returns procedure?


Please do not discard the mailing envelope and product packaging. Pictures of the proceeding items are needed when contacting HUION. Know more detail about HUION's return policy from here

Always contact HUION and wait for instructions before returning anything.

 

 

Can I choose to ship the available items first?


Yes. Please click "Ship the available items first" on the checkout page and then the available items will be shipped out first. However, if you do not choose "Ship the available items first", your order will be sent only when all items are available.

© 2019 Makeblock Australia - Official Store of Makeblock

Contact us - Tel:  03 9723 6699 / Email:  info@makeblock.com.au

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